HOW QUICKLY WILL MY ORDER BE PROCESSED

Paper Prints

All artworks are printed locally in Australia by Ross at Fine Photos. Prints are made to order so please allow 2 weeks for your order to arrive if you live in Australia and 4 weeks for international orders.

Canvas Orders

Canvas prints are custom made-to-order. Please allow approximately 10 working days for manufacturing and approximately 10 working days for delivery depending on state and location in Australia.

Clothing

Peak Periods

There may be times when it may take a little longer to get you order to you.

Duties and Taxes

Please note that customers are responsible for any applicable duties, taxes, and customs fees that may be incurred when receiving goods in their country. These charges are determined by the destination country’s customs office and are not included in the price of the product or shipping costs. We recommend checking with your local customs office for more information on potential fees before placing an order.

Goods sent to the USA

any articles imported under this section for personal use with a value of under $800 can be imported duty free, and any articles imported for personal use with a value between $800 and $1800, will be subject to a flat 4% duty rate. 14 May 2024

Goods sent to new Zealand

Customs do not collect any duty, fees or GST unless the value of your item/shipment is over NZ$1000.

Goods sent to the UK and Northern Ireland

VAT is charged on all goods (except for gifts worth £39 or less) sent from:

• outside the UK to Great Britain

• outside the UK and the EU to Northern Ireland

• You’ll be charged Customs Duty on all goods sent from outside the UK (or the UK and the EU if you’re in Northern Ireland) if they’re worth more than £135

Returns & Exchanges Policy

When you purchase from us we want you to love what you’ve ordered! If for any reason you’re not completely happy with your purchase, we offer exchanges on items returned within 30 days of receipt, provided they’re unworn, unwashed, and in their original condition.

Here’s how the process works:

Exchanges:

If you’d like to exchange an item, please follow these steps:

1. Fill out our online returns form (here) and submit it by pressing the ‘Submit’ button. It’s important we have a hard copy as well, so please print it out and include it in the return parcel.

2. Package your item carefully – make sure it’s in its original, unworn condition.

3. Send it back to us at the following address:

Tahnee Kelland

5 Bluerise Cove

Falcon WA 6210

Please note: Customers are responsible for covering the cost of return shipping and providing a prepaid, pre-addressed mailer bag to send the garment back in.

Refunds for Faulty Garments:

If your item is faulty, we’ll be happy to issue a refund. Just get in touch with us and we’ll arrange everything. Our team will assess the fault and make sure you’re taken care of.

If you have any questions or need assistance, don’t hesitate to reach out to our friendly team. We’re here to help!

Thank you for choosing us to shop with us we truly appreciate your support!